Refund and cancellation policy
Early draft that needs legal review before launch.
Delivery
Everything we sell is digital and delivered instantly: your pass or credit is active on your event or account the moment payment succeeds. There is no shipping and no delivery fee.
Event Passes
You can get a full refund within 7 days of payment, as long as no invitation from the event has been sent and no guest has opened its page.
Once invitations are sent or opened the service has been delivered, so there is no refund unless the fault is ours.
Exchanges and upgrades
You can upgrade an event to a bigger pass at any time by paying only the difference.
To move to a smaller pass, ask for a refund of the current one within 7 days (on the terms above), then buy the one you need.
WhatsApp sending credit
Credit is fully refundable within 7 days of purchase if none of it has been used.
Unused credit stays valid for its event for at least 12 months.
Monthly subscriptions
A subscription covers 30 days and does not renew automatically, so nothing is charged unless you pay yourself.
It is fully refundable within 7 days of payment if no invitation was sent under it.
If the fault is ours
If the service doesn't work as described because of a fault on our side, we fix it or refund you in full, whichever you prefer.
Credit and discounts
Referral credit in your account isn't cash and can't be paid out, but it returns to your account if an order it paid for is refunded.
When an order that used a discount code is refunded, you get back what you actually paid.
How to ask for a refund
Send a request from the support page, choose "Refund request" and add your invoice number. We reply within 24 hours and settle it within 5 working days.
Money goes back to the same payment method; your bank may take up to 14 working days to show it.